Refund and Returns Policy

Frequently Asked Questions

Here you’ll find answers to some of the most common return policy questions.

What if I purchased the wrong size or changed my mind?

What if the item arrives damaged or with a manufacturing issue (wrong print, damaged, etc.)?

Who can I contact for further assistance?

Can I contribute my own questions or suggestions?

Overview

We want you to love what you ordered! If your item arrives damaged or with a manufacturing issue (wrong print, damaged, etc.), we’ll happily offer a free reprint or refund. Please contact us within 20 days of delivery with a photo showing the issue, and we’ll fix it. No need to send it back. See more below in Refunds.

Ordered the wrong size or color? All products are made to order, so returns and exchanges are not accepted if you ordered the wrong size or color, or changed your mind. While we can’t offer a full refund, we’re happy to provide a one-time discount on a replacement. Reach out to support@onwardsister.com.

For more questions, reach out anytime. We’re here to help and make sure you love representing the Sisterhood.

Additional non-returnable items:

Gift cards
Stickers

Refunds

To complete your return, we require one or more photos clearly showing the manufacturing issue. You are welcome to include some when you reach out

If it can be determined that the issue was due to manufacturing, a refund can be issued, or a new item can be re-shipped. We will email you to notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please do not send your purchase back to the manufacturer. We may have additional instructions when we respond to your request.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at support@onwardsister.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received by us, we would be happy to start another order for you of the same value.

If the gift giver had the order shipped to themselves to give to you later, please have them contact us to arrange an acceptable exchange.

Shipping returns

To return your product, you should mail your product to: Onward Sister Returns, P.O. Box 224, Scappoose, OR 97056.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your new product to reach you may vary.

We are not responsible for lost or stolen items when shipped by you. Unfortunately, we can’t guarantee that we will receive your returned item if there is an issue with the shipping company you choose.